Overview
The RACMA 2024 Management for Clinicians program will be delivered as an online program, consisting of four online sessions. Each session will be three hours in duration.
The four topics covered are:
Communication for Leading Teams
Communication is a critical tool employed by managers to achieve multiple outcomes. Strong, united teams achieve goals and solve problems. Managing conflict is a key management skill supported with clear, empathetic communication.
- Identifying your leadership strengths
- HR and IR related issues
- Giving and receiving feedback
- Understanding basic communication concepts
- Leading diverse teams (patient and system)
- Gaining consensus and managing conflict
- Retaining staff
- Managing wellness of self and team
- Managing diversity and inclusion in your workplace
- Advocacy
- Consent
- Difficult conversations
Understanding Clinical Governance
The Healthcare System within developed countries consists of a complex set of organisations and stakeholder relationships. Understand the legal frameworks that exist to help government departments to exercise strategy and meet community requirements.
- Clinical Governance Frameworks
- Risk Management
- Health Medicolegal matters
- National Standards
- Quality and Safety
- A manager’s role in improving and reporting incidents
- Understanding risk and audit
- Policy and guidelines
Health System Finance Foundations
Clinical organisations must manage and allocate resources, meeting the priorities of healthcare expenditure. Develop an understanding of budget formulation, monitoring and management.
- Compare Australasian systems with international data for overall quality and health expenditure
- Understand patient and financial data and how to use it
- Understand the dominant types of funding systems in the health sector
- Understand the types of funding that determine revenue to hospitals
- Practical issues with budgeting and planning. developing, monitoring budgets
- Identify links between financial management and broader objectives for overall improvements
- Contingency planning
- Interaction with Primary healthcare networks
- Understand delivery models of care and funding in different settings
- Case mix, NEP, NWAUs and beyond
- How patient and funders drive health expenditure
Clinician to Clinician Manager
The Clinician Manager is required to support and lead clinical governance. They have the knowledge and skills to deal with challenges as they arise.
- Challenges to overcome when moving into management
- The clinician’s role in healthcare leadership
- Paradox of clinician vs clinician manager skills
- Managing clinical credibility
- Hierarchy of competence
- Managing relationships with colleagues
- Divided loyalties
- Managing peers, teams and managing up