2025 Program Details

Discover what motivates the media, how to engage with traditional and emerging channels, and leverage them for effective communication and advocacy.

1 CPD Hour
Online
Member rate: $115
RACMA Candidate Rate: $95
Non-Member rate: $135

Learning Outcomes:
1. What motivates media
2. Understanding your audience and finding your channel
3. How do professional bodies get the most out of traditional media
4. Social and emerging media – what do we need to know?

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10:00am to 11:00am (AEST)
1 CPD Hour
Online
Member rate: $115
RACMA Candidate Rate: $95
Non-Member rate: $135

Learning Outcomes:
1. When is it better to go it alone and when is it better to partner?
2. How to look for ‘not-natural’ partnerships
3. Seeking the right balance – using partnerships to bolster any weaknesses
4. What to beware of when working in coalition on policy and advocacy
5. Where do representative bodies get their power, how do they exercise it and what motivates them?

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The Levers of Power training equips RACMA members with a deep understanding of the structures, key players, and decision-making processes within the government and health policy landscape. This course provides practical strategies for effective advocacy and influence.

Location: Karstens, 22 King William Street, Adelaide, SA, 5000

9:00am-5:00pm

6 CPD Hours

RACMA Member Rate: $900.00

RACMA Candidate Rate: $750.00

Non-Member Rate: $1150.00

By the end of the program, participants will have:
• A strong understanding of the Westminster System of Government.
• Clarity on how decisions are made and who holds influence.
• Practical skills for developing and refining a policy position or ‘Ask’.
• Strategies to engage with government stakeholders effectively.
• Knowledge of advocacy techniques tailored to the health and medical sector.

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In the high-pressure world of healthcare, conflict is inevitable—but it doesn’t have to be destructive.  When conflict is allowed to escalate, it can erode the cohesion required for delivery of safe care.  Yet, conflict can spark innovation, drive meaningful change, and foster stronger teams when approached with skill and insight. It can build stronger teams and help deliver better outcomes.

9:30am to 4:30pm (AEST)
6 CPD Hours
Face-to-face
Karstens Brisbane
Member rate: $900
RACMA Candidate Rate: $750
Non-Member rate: $1150

Key learnings
1. Explore the complex and interconnected reality of healthcare and understand the implications for leadership
2. Explore the link between team cohesion and safe care
3. Identify sources of conflict within teams and across the healthcare system
4. Develop an understanding of conflict dynamics and sources of conflict
5. Explore options for management of conflict and tools to develop conflict competence
6. Build skills to enact conflict competence in your work.

REGISTER HERE

In the high-pressure world of healthcare, conflict is inevitable—but it doesn’t have to be destructive.  When conflict is allowed to escalate, it can erode the cohesion required for delivery of safe care.  Yet, conflict can spark innovation, drive meaningful change, and foster stronger teams when approached with skill and insight. It can build stronger teams and help deliver better outcomes.

9:30am to 4:30pm (AEST)
6 CPD Hours
Face-to-face

Karstens Melbourne
Member rate: $900
RACMA Candidate Rate: $750
Non-Member rate: $1150

Key learnings
1. Explore the complex and interconnected reality of healthcare and understand the implications for leadership
2. Explore the link between team cohesion and safe care
3. Identify sources of conflict within teams and across the healthcare system
4. Develop an understanding of conflict dynamics and sources of conflict
5. Explore options for management of conflict and tools to develop conflict competence
6. Build skills to enact conflict competence in your work.

REGISTER HERE

In the high-pressure world of healthcare, conflict is inevitable—but it doesn’t have to be destructive.  When conflict is allowed to escalate, it can erode the cohesion required for delivery of safe care.  Yet, conflict can spark innovation, drive meaningful change, and foster stronger teams when approached with skill and insight. It can build stronger teams and help deliver better outcomes.

9:30am to 4:30pm (AEST)
6 CPD Hours
Face-to-face

Karstens Sydney
Member rate: $900
RACMA Candidate Rate: $750
Non-Member rate: $1150

Key learnings
1. Explore the complex and interconnected reality of healthcare and understand the implications for leadership
2. Explore the link between team cohesion and safe care
3. Identify sources of conflict within teams and across the healthcare system
4. Develop an understanding of conflict dynamics and sources of conflict
5. Explore options for management of conflict and tools to develop conflict competence
6. Build skills to enact conflict competence in your work.

REGISTER HERE

10:00-11:00am AEST

1 CPD Hour

Online

RACMA Member Rate: $115

RACMA Candidate Rate: $95

Non- Member Rate: $135

Learning Outcomes:
 Adopting a high-performance coaching perspective
 Understanding the role of a coach – how to challenge, guide and motivate skill improvement
 Coaching models and approaches – GROW model
 Avoiding pitfalls of poor leadership and coaching practices – LMX theory
 Importance of Individualized consideration

REGISTER HERE

10:00-11:00am AEST
1 CPD Hour
Online
RACMA Member Rate: $115
RACMA Candidate Rate: $95
Non- Member Rate: $135
Learning Outcomes:
 Understanding the participant’s own current leadership style and how it impacts their ability to effectively coach
 Directive and Supportive leadership – understanding the value and need of each in coaching
 Matching coaching style to the development level of subordinates
 Shifting between directing and delegating forms of leadership and coaching.

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10:00-11:00am AEST
1 CPD Hour
Online
RACMA Member Rate: $115
RACMA Candidate Rate: $95
Non- Member Rate: $135

Learning Outcomes:
 Effective questioning and reflection to guide performance improvement
 Rules for providing formative feedback to improve outcomes
 Maintaining and strengthening relationships by providing feedback in an assertive and influencing style
 Giving critical and constructive feedback – non accusatory and clear.

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10:00-11:00am AEST
1 CPD Hour
Online
RACMA Member Rate: $115
RACMA Candidate Rate: $95
Non- Member Rate: $135

Learning Outcomes:
 Consideration of human motivation theory to drive effective praise and recognition
 Understanding how to motivate and inspire improved performance across a diverse team
 Steps for developing high performers
 Challenging counter-productive thinking to push boundaries, mindsets, and behaviours
 Challenging patterns of thinking and problem solving.

REGISTER HERE

9:00am- 5:00pm AEST
Karstens Melbourne
6 CPD Hours
RACMA Member Rate: $900
RACMA Candidate Rate: $750
Non-Member Rate: $1150

Module 1: What is Coaching?
 Adopting a high-performance approach to coaching
 Utilising the GROW coaching model
 Understanding LMX theory and its impact on making effective development and coaching decisions
 Focusing on individualised consideration to deliver a coaching approach specific to the needs and capability of each coachee.

Module 2: Building a Growth Mindset and Continuous Improvement Focus
 Understanding the benefits of a Growth Mindset
 Strategies to foster Growth Mindsets while avoiding the development of Fixed Mindsets
 Appreciating the attributes of a highly emotional intelligent coach
 Using Situational Leadership Theory as a framework to develop longer-term coaching and development strategies.

Module 3: Providing Constructive and Development Focused Feedback
 Strengthening a coaching mindset that underpins sound, comprehensive and development focused feedback processes
 Development of core communication skills need by the expert coach – active listening and questioning to build rapport and challenge continuous learning
 Impactful and well-structured feedback practices to support and sustained behavioural shifts.

Coaching Template
Participants are also providing supporting coaching templates to assist participants immediately implement skills learnt across the three modules.

Learning Outcomes
Participants will develop the skills to:
 Implement constructive and connected development conversations that foster a growth and continuous learning mindset in team members
 Assist all team members maximise their potential.

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10:00- 1:00pm AEST
Karstens Melbourne
3 CPD Hours
RACMA Member Rate: $500
RACMA Candidate Rate: $400
Non-Member Rate: $620

Module 1: Preparing for the Interview
 Developing awareness of biases and stereotypes that must be actively removed and countered to implement robust and effective recruitment processes
 Clarifying key role requirements, tasks, and responsibilities to underpin a correctly targeted and consistent process
 Consideration of behavioural interview questions that are aligned to key role requirements and that will support the correct assessment of candidate suitability.

Module 2: Conducting the Interview
 Gathering responses to interview questions using the Problem, Action, Result structure
 Developing candidate rapport to assist the candidate best demonstrate their skills and experiences
 Developing probing and follow up questioning techniques to push past highly rehearsed or disingenuousness responses to ensure true candidate capability is assessed as best as possible
 Delivering a behavioural interview process that is consistent from interviewer to interviewer and from candidate to candidate.

Learning Outcomes
Participants will develop the skills to:
 Correctly identify those traits that will underpin role success so that only relevant and insightful data is collected to support correct recruitment decisions
 Implement an impactful behavioural interview that pushes past the rehearsed response to assess candidate suitability more effectively.

REGISTER HERE